All notifications will be sent by email to the email address that is registered in TrainTool. If the participant uses the app, some messages will also be sent as push notifications to the smartphone or tablet.
There are two kinds of messages that they can receive. For certain events and updates, emails will be sent instantly. Reminders for, for example, finishing an exercise or planning a coach call, will be bundled in a single email that will be sent in the morning. The following tables will give more concise info about the types of messages that you can receive.
Messages about events and updates
| What | When | Content (indication) |
Push notification? |
| New trainee |
When a trainee has been added to an account and enrolled and started in a program. |
Welcome to TrainTool! You have been invited to do a training program. Click here to join. |
No |
| New program | When a trainee is started in a program. | You have been enrolled for [program title]. Open the app or login on your computer or laptop to start! | No |
| Reminder to start a new program | 3, 7 and 14 days after a sent invitation, if the invitation has not been answered yet. | You have been enrolled for [program title]. Open the app or login on your computer or laptop to start! | No |
|
New Role Plays / reminder |
When new Role Plays become available or when there are Role Plays to catch up with (also when the trainee hasn't started yet). |
This is your weekly update about the progress of your Role Plays in TrainTool. - There are # new Role Plays available - # Role Plays are waiting for an answer - The deadline for giving an answer |
Yes |
| Asked for feedback | When a friend asks for feedback. |
[Name] asks you for feedback. Click on this link or picture to watch [name]'s video or answer. |
Yes |
| Received feedback | When a trainee receives feedback from a friend or coach. | [Name] has given feedback on [title of Role Play] | Yes |
Personal reminders
Next to the aforementioned types of messages that will be sent directly, participants will receive a single email in the morning with all the reminders that are important for them, for that day. Such an email will only be sent when there is at least one reminder that is urgent. Urgent reminders will be in a grey box in the email, less urgent reminders will be shown as 'Also waiting'.
The most important reminder will also be sent as a push notification to your smartphone or tablet, when participants use the TrainTool app.
See the table below for more info on the types of reminders that you can expect.
| What | When | Urgent if | Content (indication) |
|
New Role Plays available / reminder |
When new Role Plays become available or when there are Role Plays to catch up with (also when the trainee hasn't started yet) |
This message is always urgent |
This is your weekly update about the progress of your Role Plays in TrainTool. - There are # new Role Plays available - # Role Plays are waiting for an answer - The deadline for giving an answer |
| Last segment in program reminder | When there are only a few Role Plays left that have to be done in a program | 7, 14 and 28 days after the last segment became available | You still have one exercise to catch up on in the [program_title] program! |
| Role Play became overdue | When a Role Play has not been finished before the deadline | This message is always urgent. | You have been enrolled for [program title]. Open the app or login on your computer or laptop to start! |
| Reminder to plan a coachcall
|
When a coachcall has not yet been planned |
7, 14 and 28 days after you have been enrolled in a program |
You still have to plan a coachcall for [program_title]. |
| Deadline reminder | When a deadline for a Role Play is coming close | 4 days before a deadline |
Deadline for [role_play] is almost there! |
| Coachcall reminder | When you have a planned coachcall in one hour. Please note that this reminder does not gets send for LORPs | 1 hour before a coachcall |
Reminder: call in one hour. |
| Live Action Role-Play reminder | When you have a planned LORP in 24 hours. | 24 hours before a LORP |
Reminder: you have a call tomorrow. |
| Live Action Role-Play details reminder | When you have a planned LORP in 20 minutes, the details of that LORP become available | 20 minutes before a LORP |
Reminder: call details available |