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      1. Help Center
      2. Coaches
      • Trainees
        • My profile
        • Getting started
        • Feedback & scores
        • Tests in TrainTool
        • Mobile
        • Other
        • FAQ
      • Coaches
        • Quickstart guide
        • General information
        • FAQ
      • Admins
        • Quickstart guide
        • Program settings
        • Managing your trainees
        • FAQ
      • TrainTool in your LMS
        • Brightspace/D2L
        • Canvas
      • Product updates
        • 2025
        • 2024
      • Other
        • Privacy and security
        • Integration
        • FAQ

      Coaches

      Quickstart guide

      • 1. Your coach account
      • 2. Giving feedback
      • 3. Assessing tests
      • 4. Monitoring trainees

      General information

      • Giving feedback: general rules
      • Resetting answers as a coach
      • Lost or forgot my password
      • What e-mails does a coach receive?

      FAQ

      • What to do when a recording has failed (no sound/no video)?
      • Plan calls with trainees
      • Can I use my tablet or smartphone to coach?
      • I have irrelevant/old feedback or appraisal requests pending
      • Can I see every recording a trainee saves?
      • Can trainees send me messages?
      • Am I notified when a trainee sends me a feedback request?
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