---
title: Trouble logging in
description: Troubleshooting Login Issues in the TrainTool App
---

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# Trouble logging in

## Troubleshooting Login Issues in the TrainTool App

If you are experiencing problems logging in via the app for Android and iOS, we recommend you check the following:

- Does your phone or tablet have an active internet connection? You can usually see this in the bar at the top of your screen.
- Do you have the right login details? Check if you’re using the right user name and/or password. Also, try to check if there are no spaces before or behind your e-mail address or password. Passwords are case sensitive. **Attention!** Some devices use an autocorrect feature that changes the password while you type it.

If everything is in order and logging in still fails, request a new password by clicking on **Forgot password?** Fill in your email address, and a one-time link to change your password will be sent to you automatically.

Have you never received an email from TrainTool containing login credentials? Then you can request a new password via [this](https://experience.traintool.com/user/users/password/new) link. You do this by entering your email address after which you will receive a one-time link to change your password.

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