No sound (iPhone/iPad)

Troubleshooting Audio Issues

Please check the mute button on your device and set the volume to maximum.

Still no luck? Here are some other things you can try:

• Reboot the phone (for instructions: http://support.apple.com/kb/ht1430). Then see if it works.
• Check if the Do Not Disturb mode is disabled.

If it doesn't:

• Try a headset if you have it.

If that doesn't help, you can try:

• Updating iOS: http://support.apple.com/kb/ht4623

Or ultimately...

• Try the instructions in this video: https://www.youtube.com/watch?v=bt1S14Mq7_A