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All notifications will be sent by email to the email address that is registered in TrainTool. If you use the app, some messages will also be sent as push notifications to the smartphone or tablet.
There are two kinds of messages that you can receive. For certain events and updates, emails will be sent instantly. Reminders for, for example, finishing an exercise or planning a coach call, will be bundled in a single email that will be sent in the morning. The following tables will give more concise info about the types of messages that you can receive.
Messages about events and updates
| What | When | Content (indication) |
Push notification? |
| New trainee |
When a trainee has been added to an account and enrolled and started in a program. |
Welcome to TrainTool! You have been invited to do a training program. Click here to join. |
No |
| New program | When a trainee is started in a program. | You have been enrolled for [program title]. Open the app or login on your computer or laptop to start! | No |
| Reminder to start a new program | 3, 7 and 14 days after a sent invitation, if the invitation has not been answered yet. | You have been enrolled for [program title]. Open the app or login on your computer or laptop to start! | No |
|
New Role Plays / reminder |
When new Role Plays become available or when there are Role Plays to catch up with (also when the trainee hasn't started yet). |
This is your weekly update about the progress of your Role Plays in TrainTool. - There are # new Role Plays available - # Role Plays are waiting for an answer - The deadline for giving an answer |
Yes |
| Asked for feedback | When a friend asks for feedback. |
[Name] asks you for feedback. Click on this link or picture to watch [name]'s video or answer. |
Yes |
| Received feedback | When a trainee receives feedback from a friend or coach. | [Name] has given feedback on [title of Role Play] | Yes |
Your personal reminders
Next to the aforementioned types of messages that will be sent directly, you will receive a single email in the morning with all the reminders that are important for you, for that day. Such an email will only be sent when you have at least one reminder that is urgent. Urgent reminders will be in a grey box in the email, less urgent reminders will be shown as 'Also waiting'.
The most important reminder will also be sent as a push notification to your smartphone or tablet, when you use the TrainTool app.
See the table below for more info on the types of reminders that you can expect.